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Forum Discussion
Lost earned space
Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.
I am at work right now and can't upload a screenshot but it is the Basic plan showing 2gb.
Jay
Dropbox Staff
Dropbox StaffWhen you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.
- Rich
Super User II
dgm5307 wrote:
My data limit dropped from 6.5gb to the default of 2. I went to check my refer friends list which had 4.5gb listed as promo add-ons and all of a sudden I went from out of space back to my 6.5gb limit...
Dropbox doesn't remove bonus space earned from referrals, so it's likely just a glitch. The only time they'll remove referral space is when the system is abused. Otherwise referral space is permanent.
A strange thing just happened, the quota suddenly jumped back to where it was supposed to be. I am guessing this was some weird glitch.
Thank you Jay for your advice on this matter. Hopefully, it will help others too.
Why can I not see the solution to this issue? We also have this situation with our account.
There was no solution, it just fixed itself. I wish I could be more help but it appeared to be some strange glitch that resolved itself.
Thanks! Hoping Jay sees my recent post. I too checked my referrals page and should have twice the storage I do. It's so frustrating!
My data limit dropped from 6.5gb to the default of 2. I went to check my refer friends list which had 4.5gb listed as promo add-ons and all of a sudden I went from out of space back to my 6.5gb limit...
For what it's worth... dropbox has done this to me twice now. I think they hope I'll forget how to get my referal limits back?
Thank you for the response Rich. However, this has happened twice now and I wait a few days for the glitch to fix itself (it usually does - just not twice) than go in check referals and it suddenly starts working again... I try and keep my box to no more than 3gb out of 7 just to be safe. So it some sort of ghost or the token has fallen out of the ring...
Hi Megan
I've sent emails to support in the past, they get ignored and auto responded to with a please post in the forums as you don't have this level of support. However, I will save this thread and so when it happens again in 2 or 3 years...
Thank you, Dave
