We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Brianm7's avatar
Brianm7
New member | Level 2
3 months ago

Incorrect storage space emails. I'm only using some MB not 1GB.

I keep getting email messages saying I've used 1GB of my 2GB storage.  This is wrong for two reasons.  First, I've only 96MB and 2nd, I have 7GBs of space available.  How do I fix these messages   ...
Notifications
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Brianm7 wrote:

I keep getting email messages saying I've used 1GB of my 2GB storage.  This is wrong for two reasons.  First, I've only 96MB and 2nd, I have 7GBs of space available.

Have you checked your Backups page? If so and there's nothing there, take a screenshot of your usage from your Plan page and post it here. It should look like this:

 

 

Brianm7's avatar
Brianm7
New member | Level 2
3 months ago

I don't have any backups and this is my space usage:

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    Brianm7 wrote:

    I don't have any backups and this is my space usage:

    And you're certain that the messages are arriving to the same email address that's used for the account that you're signed in to? It matches the email address that you see on this page?

     

    Have you disabled the notification for when you're running out of space?

    • Brianm7's avatar
      Brianm7
      New member | Level 2
      3 months ago

      For the third time, 100%

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Brianm7, would you mind sending us a screenshot of the email you received, in order for us to have a visual? 

         

        Just make sure to hide your personal info, and email address from the screenshot. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!