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CETO's avatar
CETO
Explorer | Level 3
2 years ago

I'm told my disk space on dropbox is nearly full - I can't see how

I have checked my files and folders in Dropbox and they sum up to a total of 662 Mb. My account has 2 Gb storage space. Why should I need to upgrade? I'm on Mac OS Monterey, ver 12.6.1   I have re...
Storage space
  • Jay's avatar
    Jay
    2 years ago

    The difference in quota is the main factor, since the desktop app should always show the correct quota shown on the site.

     

    However, after reading the message again and translating it, the warning is a year old, so it should no longer be valid.

CETO's avatar
CETO
Explorer | Level 3

I have checked my backup page. Can't see that anything is backed up. Here's a screen dump. In Swedish I'm afraid.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey CETO, sorry to jump in, but can you clarify where exactly are you getting the notification to upgrade your account?

 

Is it in the app or via an email perhaps?

 

Also, what is your account's plan tab reporting in regards to your quota at the moment? 

  • Stenly's avatar
    Stenly
    New member | Level 2
    2 years ago

    I have the same problem. I deleted all the files and it still shows me the warning

     

     

  • CETO's avatar
    CETO
    Explorer | Level 3
    2 years ago

    Hi Walter,

    thanks for your help.

    hope this screen shot explains. Its when I click on the Dropbox symbol in the top tool bar and choose the "bell" for messages. The small message window opens and there it is (in Swedish).  It says "Your Dropbox is nearly out of storage space..."

  • CETO's avatar
    CETO
    Explorer | Level 3
    2 years ago

    ..and here is the answer to your second question

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi CETO, the two images don't seem to relate to the same account, since the site is showing the current quota on your account (and would always be the correct version), and it's underquota, when compared to the first image. 

       

      Is the Dropbox desktop application from the Dropbox icon in the menu somehow signed into a different Dropbox account?

      • CETO's avatar
        CETO
        Explorer | Level 3
        2 years ago

        Hi Jay, as far as I know it's the same account. At least the content is the same wether I look at the desktop or in the web window. What exactly is it that indicates two different accounts?

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