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Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
27 days ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday. "Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!" .... "Not...
Notifications
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey conchimnon - sorry to hear about this.

 

Can you please let us know what's reported in your plan tab in regards to your account's quota?

 

Also, do you see any unsubscribe button within the emails you're getting about this?

 

Any additional information or screenshots are more than welcome!

conchimnon's avatar
conchimnon
Explorer | Level 3
27 days ago

Dear Walter,

 

Thanks for the reply,

 

Please check the photos below to find out the situation.

 

Sorry for my bad English and technology.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    27 days ago

    Thanks for the additional information and the screenshots too conchimnon 

     

    May I ask how many times you've received this email notification so far?

     

    Also, is it possible that you were closer to your account's quota limit at that point? 

    • conchimnon's avatar
      conchimnon
      Explorer | Level 3
      27 days ago
      Hello Walter,

      I just checked email and found that such email send from Oct 18, and then continue on Oct 19, 20.

      I dont change any files during the latest month.

      So I am afraid that something went wrong.
    • RebeccaFF's avatar
      RebeccaFF
      New member | Level 2
      26 days ago

      I am having the same problem. Daily I am receiving emails to say my storage is full and whilst it was, I have since upgraded and am still receiving the same urgent emails. Others do have access to add files but I am only using 3.9gb of 2TB - so I do not understand what is going on. Please can you assist?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        26 days ago

        Hi RebeccaFF, could you attach a screenshot showing the email you received, and how much quota you have on your account here?

         

        conchimnon, could you also attach a screenshot from the same page on your account?

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