You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
bevcripps
5 days agoNew member | Level 1
I had accumulated space from referrals, but I'm only seeing the 2GB now.
I've had Dropbox since around 2014.
Due to all the people I recommend, My Dropbox use to be around 6gb or more.
Now it’s back to the basic level.
What has happened?
Nancy
5 days agoDropbox Staff
Thanks for posting here, bevcripps.
Can you send me a screenshot of what you see on this page?
Ping me when you’re ready.
- bevcripps5 days agoNew member | Level 1
I've no idea when it reset to this!
- Nancy5 days agoDropbox Staff
bevcripps, what you’re seeing is the space provided by Dropbox Basic, in general; this doesn’t reflect the actual space granted for your Dropbox account, following the referral quota you’ve acquired.
Can you click on your avatar instead (the little icon with your initials at the top right corner) and select “Manage account” from the menu? Are you seeing the correct space then?
- bevcripps5 days agoNew member | Level 1
Hi Nancy, please see below. Its looks as though some kind of reset must have happened to DropBox. I have no idea when. A few months ago, I did remove a lot of content to free up space, whether this did something - I really don't know.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!