We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Robert Paterson's avatar
Robert Paterson
Explorer | Level 3

I down graded my drop box account , and I have removed items from my Account, it still says I am over my storage limit . When I look at my storage it says I have 23gb of backup, I can’t find this anywhere in the app or in the web , a search for backup finds nothing, how do I delete it , or even simpler how do I contact customer service and get them to remove this , but I can’t 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!