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Forum Discussion

b. k.'s avatar
b. k.
Explorer | Level 4
8 months ago

Dropbox says it's full, but where is the content?

Dropbox says that it is full. I have delete all files I donot need and a have some 500 Mb retained in an account of 5.25 G. Where are the other files?   I maybe missed the automatic upload of a...
Storage space
  • Hannah's avatar
    Hannah
    8 months ago

    Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

     

    Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi b. k., I hope you're doing well!

 

Have you checked your account's plan page here? Let me know what it reports there. 

 

Also, do you have any Backups enabled?

 

Let me know more! 

  • b. k.'s avatar
    b. k.
    Explorer | Level 4
    8 months ago

    As far as I know I have not enabled any backup in Dropbox. Single folders have served as backup folders.  Furthermore I have any account's plan as far as I know.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey b. k., did you get a chance to check the backups page to see if there are backed up files taking up your space?

       

      Keep in mind that shared folders also take up space in each member's account, so make sure to check if you have any shared folders as well.

      • b. k.'s avatar
        b. k.
        Explorer | Level 4
        8 months ago

        Finally I saw on the backup page the 5.6 Gb of the automatic backup which I never authorized. I removed it and the accound is working again, Thank you very much.

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