Forum Discussion

New member | Level 1

10 years ago

Dropbox says FULL storage even when delete files

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?

Dropbox Staff

Sorry to hear about the confusion caused!

As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity.

If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps.

Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead!

New member | Level 2

7 years ago

This has been going on for a year now. I have no files in my dropbox but, I constantly receive messages to upgrade because it is full.

[This thread is now closed. If you have a similar or new question, you can ask here.]

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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