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Gaia S.1's avatar
Gaia S.1
New member | Level 1
10 years ago

Dropbox says FULL storage even when delete files

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?
FAQ
Storage space
  • Jane's avatar
    Jane
    7 years ago
     
    Sorry to hear about the confusion caused! 
     
    As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. 
     
    If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 
     
    Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

Where did you delete from? 

If you delete everything I assume you see nothing at www.dropbox.com/home 

Also, remember that SHARED FOLDERS use up your space. So it is very, very possible as you delete things the shared folders simply take up the quota freed up. 

About Storage Space

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