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Forum Discussion
Dropbox lost all storage (Dropbox PRO) and will not give support
I have been a Dropbox customer for over 10 years on the Pro plan. All functioning without problems.
Installed a new computer and Dropbox asked me to relogin just now, which I did. I provided the correct login details.
However now my Dropbox folders do not show anymore, and the account has suddenly become basic (i.e. 2GB instead of 3TB). I have however fully paid for the PRO version and it is not expired.
Support options are not available to resolve this as I am now not a Pro user anymore according to Dropbox. You just get stuck in the Help Center website which does not help or resolve anything.
In summary: Until a few hours ago everything worked fine and I was working on files in the cloud. Now all my data has disappeared, I cannot work and cannot get any meaningful support.
Any suggestions would be more than welcome! Thank you!
- Mark
Super User II
You have almost certainly not logged in to the right account. Two ways to check this. Go to www.dropbox.com/events - does it show your files/edits and changes etc. and https://www.dropbox.com/account/security - do you see your old computer listed or just this one?
Thanks, that was really helpful, I'm working on it!
