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Forum Discussion

sonar1753's avatar
sonar1753
New member | Level 2
2 years ago

Dropbox is taking up 157GB of storage space on my Android S7

Under my Android Galaxy S7 Settings -> Storage -> Apps [Dropbox] -> Space Used -> Data field, Dropbox is using 158GB of Data. I do periodically take files offline for mapping out of cell phone range,...
Android
Mobile
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey sonar1753, thanks for bringing this to our attention.

 

Have you tried following the steps in this article, to clear the app's cache?

 

The 'clear data' option won't delete files off your Dropbox, but it will wipe your login, so try the 'clear cache' option first.

 

Uninstalling and reinstalling the app should definitely help as well.

 

Let me know how it goes.

sonar1753's avatar
sonar1753
New member | Level 2
2 years ago

Yes, I select the Clear cache option in the storage setting so it's a 0 bytes but it does nothing to 157GB Dropbox data in the device storage. 

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, sonar1753.

     

    Does uninstalling the app, restarting the device and then reinstalling it help?

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