We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dber's avatar
dber
New member | Level 2
7 years ago

Dropbox folder size is wrong

In windows 10, dropbox app is up to date.    All below size was checked in windows explorer (right click -> properties : size)   Dropbox root folder size : 11.7 gb     subfolder 1 size : 11.7 gb...
Desktop
FAQ
Storage space
  • Walter's avatar
    Walter
    7 years ago

    Sorry for that jeedee23 - from what I understand your issue here is that the syncing takes more time than expected after re-linking a specific device to your account, right? 

     

    As for the last part of your inquiry about a "Snapshot" of your data  - this is not possible at the moment - there might be some 3rd party apps or services that are designed to do that but this would be out of my scope of expertise. 

     

    Note that if you already had the files located in your device, you could go with the "Advanced" options when re-linking this particular device and point it to your already existing Dropbox Folder so as to avoid re-syncing all of your data. 

     

    Finally, if you still have questions about this or think it should be investigated, let me know and I'll reach out to you via email to have a more in depth look into it with all of our tools available. 

     

    Thanks!

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there dber - how are you today?

 

First off, thanks for flagging this. Could you be so kind and provide a screenshot ( or more if needed) of this discrepancy in order to have a further look into it? Also, can you please let me know if you have restarted your computer after seeing this at all?

 

Thanks in advance for your reply! 

jeedee23's avatar
jeedee23
Explorer | Level 4
7 years ago

 

Hello,

 

I have around 700 000 files in dropbox in the cloud, of which I sync around 500 000 (around 600 Gb) After relinking the dropbox folder, and looking at the properties, the filenumber never stops rising, I closed the properties window at 3,5 TB and 2 000 000 + files.
The resyncing takes about 4 days and 40% of CPU time ( I7 octacore 4700). How can  this be? 
Is there a way to take a 'snapshot', upload this and afterwards, do the syncing based on this snaphot, which should be the same locally and remotely of course?

 

It is a burden, to resync a computer, especially a laptop...

 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    There are ways of using external harddrives to move data around if you are setting up a new machine, but, they are very very processing power intense. If you are at the point of almost being finished syncing I wouldnt recommend it now.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey jeedee23 - how are you today?

       

      Could you please let me know what your app says at the moment? Is it " Up to date" or still syncing?

       

      Syncing that many files can take some time so I would go with Mark's suggestion here - just wait a little bit more until your desktop app states " Up to date".  Another thing you could do here would be to change your bandwidth settings to boost the syncing process.  

       

      Moreover, it appears that your account contains a large amount of files. Kindly note that the performance of the desktop application starts to decline after reaching about 300,000 files. You can read more about this issue here. 

       

      Another recommended way you can speed up your Dropbox is by using Selective sync which allows you to control which files and folders are being synced with a computer. Remember that if you’re having trouble accessing your files right now because of selective sync issues, your files are always safe and accessible on dropbox.com.

       

      Finally, if you still have questions about this, I would suggest that you logged a ticket with our team and let them know about this in order to investigate this further if needed with all of our tools available and account specific information. 

       

      I hope this information helps. If there's anything else I can do from my end to help, please do let me know and have a great day!

      • jeedee23's avatar
        jeedee23
        Explorer | Level 4
        7 years ago

        Hi Walt 3R,

         

        I did not get an answer to my question. I presume you did not read the problem very well... All of the solutions you imply are already known to me.

         

        Bandwith in Belgium is 200 Mbps. 

        But I already have an up to date dropbox in my network.

         

        So why download and upload the **bleep** thing.

         

        It says : "uploading 16000 + files", which are not needed for uploading... remaining 905000 files, while there are 'only' 700 000 files...

         

        I think it is better to download the whole dropbox, than to sync an existing one...

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!