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dmera's avatar
dmera
New member | Level 2
3 months ago

Can't free up space in my drop box account

Hello! 

 

I have a free Dropbox account, and I recently ran out of space. I have manually moved all of my files out of Dropbox on my Mac, but that didn't do anything, so I logged into Dropbox and removed everything. 

 

There is nothing. No files--not even ones waiting to be permanently deleted, no photos, no shared files, nothing. It still says that my dropbox is completely full.

 

Is there anyway to fix this?

 

Thanks in advance!

Storage space
  • cqi's avatar
    cqi
    New member | Level 2
    26 days ago

    I have been working with "support" for over 3 weeks. I want to delete the files (and remove my access) to gain more space. In doing so I still cannot add new files as it is telling me "not enough storage". I have deleted more than enough to add the small folder I am trying to. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      26 days ago

      Hey cqi, thanks for reaching out to us and sorry to see you're having trouble.

       

      If you check your space usage in your account settings, what do you see?

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