We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

matt1984's avatar
matt1984
Helpful | Level 6
10 months ago

Cannot find the dropbox.cache folder

im trying to clear the cache of my dropbox folder, current stuck with over 400gb of system data with all files set to be online only. Ive followed the guides online to locate the dropbox.cache hidden...
Desktop
Storage space
  • matt1984's avatar
    matt1984
    10 months ago

    Walter ive managed to sort the issue, i ran a space lens search on cleanmymac and found it was the .trash folder that was hoarding all the space. Strange that it didnt appear as a hidden folder when pressing cmd-shift-. in my dropbox folder.

    Many thanks for your time reviewing this though

    Matt 

matt1984's avatar
matt1984
Helpful | Level 6

hi Walter the version is Dropbox 190.4.6383 all working and up to date, on macOS Ventura 13.0

Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for the additional information matt1984 

 

Could you also have a look at the desktop app's preferences under the Sync tab and let me know the location of your Dropbox folder?

  • matt1984's avatar
    matt1984
    Helpful | Level 6
    10 months ago

    Walter its located here

    thanks

     

  • matt1984's avatar
    matt1984
    Helpful | Level 6
    10 months ago

    Walter ive managed to sort the issue, i ran a space lens search on cleanmymac and found it was the .trash folder that was hoarding all the space. Strange that it didnt appear as a hidden folder when pressing cmd-shift-. in my dropbox folder.

    Many thanks for your time reviewing this though

    Matt 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi there, Matt! 

       

      Glad to know everything is settled for now. If you need anything else, don't hesitate to let us know! 🤗

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!