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Forum Discussion

thejanman's avatar
thejanman
Explorer | Level 3
2 years ago

Basic Account Space reduced from 16GB to 2GB

I had 16GB of storage space on my basic account due to referrals I made.  Few months ago they reduced it to 2GB.  I thought storage increases earned through referrals did not have an expiration.  

 

Any ideas?

 

Jan

Account Settings
Referrals
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

  • phantasm's avatar
    phantasm
    New member | Level 2
    2 years ago

    Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      phantasm wrote:

      Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.

      Don't just go by the email. Look at your actual usage on your Plan page. What does it show?

      • phantasm's avatar
        phantasm
        New member | Level 2
        2 years ago
        Rich wrote: Look at your actual usage on your Plan page. What does it show?

        It says:

        Dropbox Basic Free
        2 GB of storage to help you store and share files.
        -------

        Personal Dropbox space
        Using 7.7 GB of 10.23 GB

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey phantasm, if you’re seeing the correct amount of quota here, then you should be alright. 

       

      I’d like you to send me a screenshot of the email you received though, so that I can take a look (just make sure your personal info is masked).

       

      Was it sent to the same email address as the one showing here?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

    • free4cat00's avatar
      free4cat00
      Explorer | Level 4
      2 years ago

      Same thing  JUST happens to me.

      I am using the same account.

       

      Anyone know what to do?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey free4cat00, sorry to hear about this.

         

        Can you please let us know what your plan tab reports about your quota at the moment?

         

        Also, was the additional space earned through referrals or another promotion perhaps? 

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