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psiboxer's avatar
psiboxer
Helpful | Level 5
3 years ago

Website freezes, when I try to upload files

Hi All - I've created a folder on the dropbox website (not the app) and uploaded several folders.  Now trying to upload a series of Jpegs and random doc files, etc.  When I select the files, the whol...
Sync
upload
Web
  • psiboxer's avatar
    psiboxer
    3 years ago

    Fair enough.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey psiboxer, thanks for bringing this to our attention.

 

I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior.

 

If so, you can try clearing the cache of your browser, which should help.

 

Let me know how it goes!

  • psiboxer's avatar
    psiboxer
    Helpful | Level 5
    3 years ago

    Thanks - I actually found the upload started if I waited for about 2 minutes.  But it's poor development.  The site really should have a message or something that says it's preparing for the upload...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey psiboxer, sorry to jump in, but does the same behavior persist on other browsers too?

       

      Also, how many files are you trying to upload in one go? 

    • psiboxer's avatar
      psiboxer
      Helpful | Level 5
      3 years ago

      Walter Hannah  - When I switch from Safari to Chrome, the page no longer freezes.  However, I get a bunch of incompatibility errors on the file.  I'm trying to upload a Photos Library from my Mac to Dropbox to save space.  However, it seems Dropbox is pretty particular about what it's willing to store.  When I say skip the incompatible files, it starts uploading ~7500 files instead of the one photo library.  Granted, it's 16GB, but that's exactly why I need to put it in the cloud to save space.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the additional information psiboxer - much appreciated.

         

        I just wanted to mention that it's not really recommended to put your Photos Libraries to Dropbox. You can find more information about this here and here. 

         

        I hope this helps to some extent. 

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