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Forum Discussion
Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1
I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded.
I followed the instructions mentioned here https://www.dropboxforum.com/t5/Storage-Space/Photo-backup-on-iPhone-isn-t-working/td-p/515471 for clearing the cache and rebooting. Still have the same issue and it won't give it up.
Problem also exists backing up via cellular.
Problem also persists after full delete and reinstallation of Dropbox on iPhone.
When i start dropbox the camera upload options goes in loop.
iPhone 12 - IOS 16.4.1
I have the same problem on my ipad air.
There are 2 photos to upload: the messages on the dropbox app is: there are 2 fotos to upload, there are 1 fotos to upload, there are 2 fotos to upload, there are 1 foto to upload, and so on ....
My Dropbox on iPhone hasn't synced properly today. First, the number went up and down between 14 and 15. Then after a redownload, the number stayed at 10. On the third try after updating the iPhone software, the number went up and down between 4 and 5. Even though there were 13 photos (and no video) need to be uploaded.
Some options I have tried but failed:
Changed wifi network
Used 5G network
Signed out then signed back in on the Dropbox iPhone app
Redownloaded dropbox app
Updated the latest iPhone software
Restarted my MacPro
Please help!
iPhone 13, running 16.3.1
Camera uploads was working just fine - then the dropbox App UPDATED while im process of uploading photos.
Now new photos are not uploading - says scanning, then 'backing up x photos' then back to scanning, then same x number photos, and it just goes back and forth like that forever.
I have DELETED the app, reinstalled - took over 1 hour to scan photos again - all previously backed up ones still present, but NEW ONES STILL GET STUCK IN this infinite LOOP of never actually uploading.
Changing wifi networks doesn't help; phone connected to charger doesn't help. Delete and reinstall app doesn't help
The 2nd biggest reason I even USE dropbox is for the camera uploads function and now it's broken.
I have checked everywhere for a stray setting - anything. Not sure what the most recent iphone app upgrade "improved", but it has broken my camera uploads ...
Any other places to check on???thanks
I think the problem has already been solved!
Yep, seems to have worked for me, uploaded normally just now.
- Yep, camera uploads works just fine as of 1 AM Thailand time on April 15, 2023.
Hello there. I am on iOS -- also experiencing the same problem and came on here to look. After the recent update from 2 days ago to the app, the camera upload is no longer working and just "hangs" with the same number of pending items. I have rebooted my phone many times, restarted the app, and turned camera upload on and off.
My Camera Uploads stopped working in my Dropbox app on my iPhone yesterday. All it does is find the number of pictures to upload and run a neverending blue bar back and forth across the screen non-stop, but it does not upload anything. (Sometimes it'll alternate between one number and the number just below it, such as 60 - 59 - 60 - 59, etc. but nothing is actually happening.) I left the phone screen on and the app open for over an hour, and the phone was plugged in and fully charged. I have plenty of space in my Dropbox. I discovered that the app had updated itself yesterday and I think that is the cause of the trouble. (To be clear, I am talking about a Dropbox app update, not an iOS update.) I've checked my Wifi, restarted my device, all the things that the help documents tell you to try, with no success. It looks as though many others here are experiencing the same thing. I hope Dropbox can issue a new update that will fix these bugs, as I rely heavily on Camera Uploads to transfer my pictures.
