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Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
Sync
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

jhumn's avatar
jhumn
Explorer | Level 4

It used to be just PDF files. Now it doesn't save Word document . . . .

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey jhumn - Welcome to our Community!

 

I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this? 

 

Thanks!

  • Matt173's avatar
    Matt173
    Explorer | Level 4
    7 years ago

    It worked for a few days when I updated my chrome browser but now it doesnot. Looks like dropbox is trying to fix it as per response when trying to down load

  • jhumn's avatar
    jhumn
    Explorer | Level 4
    7 years ago

    Here's the screen shot of the error message when I tried to save the Word document. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Apologies for the late response jhumn. Are you still getting this error message? 

      • ronapaul's avatar
        ronapaul
        New member | Level 2
        7 years ago

        Well guys, whatever it is that you did seems to have resolved the problem for me at least.  No problem with PDFs downloading either.

         

        thanks

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