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Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
Sync
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

Dallas645's avatar
Dallas645
Helpful | Level 5

My dropbox is no longer syncing with my Gmail account. I keep getting the error "Job reached maximum retry attempts" I have tried deleting the extension and reinstalling it a couple of times, but it's still not working.  Is there anyone that can help me with this? I rely on this for my business. 

  • Dallas645's avatar
    Dallas645
    Helpful | Level 5
    7 years ago

    Thank you, will do!

    • Frank_S's avatar
      Frank_S
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi Dallas645,

       

      My name is Frank and I'm a specialist at Dropbox. We recently had a bug with our Gmail integration that was causing it to not appear for some users, and may be related to the error message that you and some other users are seeing. 

       

      As a first step to try and resolve problems with the extension, can you please clear the cache and cookies of your web browser? An additional step that you can try if cearing cache and cookies is not enough would be to disable any other plugins that you may have recently installed to your web browser.

       

      Let me know if you still encounter the error after trying the above, thank you!

       

      Frank

       

      • ClaudiaHerzet's avatar
        ClaudiaHerzet
        New member | Level 2
        7 years ago

        I tried with the solution of cleaning the cookies and cache but it's not working.

         

        Do you have any update about a fix for this bug ?

         

        Regards,

  • jhumn's avatar
    jhumn
    Explorer | Level 4
    7 years ago

    I did this but none of the suggestions given to me works. 

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