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Forum Discussion

SimonB_DO's avatar
SimonB_DO
Explorer | Level 3
2 months ago

File request upload failing on large file

Hi, seems that I can't actually talk directly to dropbox without upgrading my plan so I will try the hive mind! Our company has steered away from using Dropbox but clients have provided file reques...
File requests
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upload
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SimonB_DO's avatar
SimonB_DO
Explorer | Level 3

Hi Jay, I should have said, this is when tried in both Chrome and Safari.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey SimonB_DO, thanks for checking! 

 

Since this behavior is present on both browsers, would you mind reaching out to your client -if possible-, in order to ask more as to what type of plan they're using on their end? 

  • SimonB_DO's avatar
    SimonB_DO
    Explorer | Level 3
    2 months ago

    Hi Megan,

     

    Both users are confident they are on Business Plus. I have asked them to double check but only so many times I can ask what they feel to be a silly question!

     

    It really does feel like a cap or limit of some kind as I can upload 2 x 22 GB files no problem and most of the 116GB transfer happens and it just fails at the last minute. An error message explaining it being a file size issue would clear things up but it gives no explanation.

     

    Cheers

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey SimonB_DO! 116GB is the size of a single file and not a folder, correct? 

       

      If yes, and your clients are on a Business Plus plan indeed, then you should be able to upload it via their file request. Please give this a go via an incognito window and a different internet connection (if that’s possible) and let me know if the issue persists.

      • SimonB_DO's avatar
        SimonB_DO
        Explorer | Level 3
        2 months ago

        Hi Nancy, incognito mode looked good for a while and the upload got to 100% and then failed. Pictures attached for reference. I will try a different internet connection from

        home this evening.

         

         

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