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StephenParr's avatar
StephenParr
Helpful | Level 5
12 months ago

Error on Safari on two different devices.

Today DropBox stopped working correctly for me on Safari.  On two different computers (both Macs running Safari) I get an Error screen saying something went wrong.  After hours of receiving the same ...
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  • StephenParr's avatar
    StephenParr
    12 months ago

    Yesterday it just started working again on both machines.  I didn't do anything to fix the problem.  So, I can't tell you what the problem was or how it got fixed or what to do the next time something like this happens.  It's a complete mystery to me.

Brenda S.3's avatar
Brenda S.3
New member | Level 2

Same thing happened to me. I switched to another browser and it worked. Worked on my iPhone too. I'd like to know what is going on as well. Maybe it's because I have older Macs and can't update my Safari since I am running High Sierra 🤔. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey StephenParr & Brenda S.3, wishing you a great Monday ahead! 

 

Just wanted to check in with you about this. Do you still face the same issue? 

 

Have you tried clearing the browser's cache, then trying again? 

 

Keep me posted, and we'll take it from there! 

  • StephenParr's avatar
    StephenParr
    Helpful | Level 5
    12 months ago

    Yesterday it just started working again on both machines.  I didn't do anything to fix the problem.  So, I can't tell you what the problem was or how it got fixed or what to do the next time something like this happens.  It's a complete mystery to me.

    • Brenda S.3's avatar
      Brenda S.3
      New member | Level 2
      12 months ago
      That’s what happened to me. I tried for about two days then suddenly it was back up.

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