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1competa's avatar
1competa
Explorer | Level 3
2 years ago

Can't upload photos from Samsung phone to Dropbox

Why cant dropbox upload my photos from my Galaxy phone

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey 1competa, sorry to see you're having trouble.

     

    Can you give us some more info as to why you're not able to upload your photos to Dropbox?

     

    Are you talking about manually uploading the photos or the automatic camera uploads?

     

    Are you perhaps getting some kind of error message?

     

    Let me know and we'll go from there.

    • 1competa's avatar
      1competa
      Explorer | Level 3
      Manual upload from gallery on samsung galaxy s21 ultra then go into Dropbox and press upload nothing happens
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks, 1competa.

         

        So, if I understand correctly, you're opening the Dropbox app, you're tapping on the + button to upload a photo, but nothing happens.

         

        Can you try to clear the app's cache with the steps in this article, to see if that helps?

    • 1competa's avatar
      1competa
      Explorer | Level 3
      Manual upload from gallery on samsung galaxy s21 ultra

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