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dragonbrian's avatar
dragonbrian
New member | Level 2
2 years ago

Can't upload files

Hello, I'm trying to upload a file to my Dropbox account. When I try, it first fails outright with the message "There was an error uploading a file." If I retry, then it puts the upload into a queue...
Sync
upload
Web
  • dragonbrian's avatar
    dragonbrian
    2 years ago

    Hi Walter,

    I just heard back from our IT support, and Dropbox is in fact blocked for us. Thanks for looking into this, this ticket can be closed.

    Brian

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dragonbrian, sorry to hear you're having issues with this..

 

Could you please clear your browser's cache or try another browser or an incognito window with no plugins or extensions running and let us know how it goes?

 

If you still get the same error, I'd appreciate a screenshot too.

 

Thanks!

  • dragonbrian's avatar
    dragonbrian
    New member | Level 2
    2 years ago

    Hi Walter,

    Thanks for getting back to me. I normally use Chrome, so I tried Edge and also incognito Chrome, but I got the same result in both cases. And this is weird, but I tried to upload screen shots for this post, but that didn't work either. I'm starting to think that I must have some kind of security on my laptop that is blocking browser uploads in general, either for files, or screen shots, or whatever.

    Brian

    • dragonbrian's avatar
      dragonbrian
      New member | Level 2
      2 years ago

      Hi Walter,

      I just heard back from our IT support, and Dropbox is in fact blocked for us. Thanks for looking into this, this ticket can be closed.

      Brian

      • dragonbrian's avatar
        dragonbrian
        New member | Level 2
        2 years ago

        Sorry, I just remembered, this isn't a ticket but a discussion thread. I'll accept your answer.

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