We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Blair Roof Inspector
9 months agoNew member | Level 2
Can't copy and paste iPhone images from Dropbox to a Word document
We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical.
We do not have ...
- 9 months ago
There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces.
You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.
Blair Roof Inspector
New member | Level 2
Hi Jay,
We take images of roof areas and download them to dropbox with our phones and then we copy and paste them into reports.
I have no issues with my Samsung phone and images, but I have 2 inspectors that run iPhones and both of them are having issues with not being able to copy and paste their images into word documents. When they are copied to a word doc they come out as a small blank square instead of the actual image. We seem to be able to drag them into the word doc and that works but no via copy and paste, this may not be a dropbox issue but more of a word doc issue with the recent updates.
Cheers Blair.
Jay
9 months agoDropbox Staff
Could you clarify how you originally copy the photo in order to then paste it into Word?
Is the copying done via the Dropbox mobile app, or another app on the devices?
- Blair Roof Inspector9 months agoNew member | Level 2
Through dropbox file folder
- Jay9 months agoDropbox Staff
So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?
- Blair Roof Inspector9 months agoNew member | Level 2
Not using the apps at all this is being down directly from Dropbox file folder.
I have found previously that the app is not as responsive and going through the PC file folder to be more efficient.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!