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Forum Discussion

chartav's avatar
chartav
New member | Level 2
10 months ago

Can no longer create folder as Create button has disappeared on the website

My Dropbox no longer displays the Create button I need to create folders needed to upload files. It has worked until recently. I am a retiree volunteer on an extremely tight budget. I have no money t...
Create
Web
  • Helen DBX's avatar
    Helen DBX
    10 months ago
    Hello chartav  Thanks for your reply. 
     
    I have also sent you an email with some information and advice.
     
    Kindly let me know on the email if the issue still persists. 
     
    (You might edit your post to remove the screenshot please as your private file names are visible.)
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff

Hello chartav 
Helen from Dropbox here. Thanks for reaching out. 
 
Can you kindly confirm, when you log into your Dropbox account and click on All Files, there is no ‘Create’ button at the top as per this image? 

 

 
Let me know more, and we'll take it from there!
 
Best regards, 
Helen 
The Dropbox Team
chartav's avatar
chartav
New member | Level 2
10 months ago

Hi Helen -

When I log in, I see the Create button for two seconds, and  then this is what I see:

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    chartav wrote:

    When I log in, I see the Create button for two seconds, and  then this is what I see:

    Clear your browser's cache/browsing history and try again, or try another browser. I'd also suggest trying in a browser with no extensions enabled, to make sure there's nothing interfering with the page.

    • chartav's avatar
      chartav
      New member | Level 2
      10 months ago

      This worked - thank you!

      • Front D.2's avatar
        Front D.2
        Helpful | Level 7
        8 months ago

        Can I clarify what solved this issue? Clearing cache, using another browser or something that was emailed to you privately?

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago
    Hello chartav  Thanks for your reply. 
     
    I have also sent you an email with some information and advice.
     
    Kindly let me know on the email if the issue still persists. 
     
    (You might edit your post to remove the screenshot please as your private file names are visible.)
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team

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