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wallemoney's avatar
wallemoney
Explorer | Level 3
2 years ago

Camera Uploads keeps uploading images from WhatsApp

Dropbox App version 342.2.4   So I only want to back-up the Camera Roll (DCIM/Camera). But even if I just checkmark Camera Roll and uncheck WhatsApp, WhatsApp images will still manage to get into...
Camera uploads
Dropbox Plus
Mobile
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for that, wallemoney!

     

    If you clear the Dropbox app's cache or uninstall and reinstall it, do you see the same behavior?

wallemoney's avatar
wallemoney
Explorer | Level 3

Thanks for the reply, and for streamlining the topic header. Given how many times this topic was viewed, I suspect this might be attributed to my OS. 

 

You'll find the screenshots attached. My device's Android version is 13, running Nothing OS 1.5.6. And my WhatsApp are saved exclusively in the default pathway within WhatsApp destination folder. I double checked my internal storage there's no WhatsApp data in the DCIM/Camera folder.

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for that, wallemoney!

 

If you clear the Dropbox app's cache or uninstall and reinstall it, do you see the same behavior?

  • wallemoney's avatar
    wallemoney
    Explorer | Level 3
    2 years ago

    Oh bollocks! I'm embarrassed to say that clearing the cache did actually resolve the issue, when uninstalling and reinstalling did not. 

     

    However, now there is a new issue; 6677 items have completed sync, while the internal storage DCIM/Camera has 7325 items? I can see that both very recent as well as very old items at the beginning and end of both lists have been excluded, I can only imagine there's a bunch in the middle, but not sure why syncing was skipped for these.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey wallemoney, sorry to jump in here, but could you try replicating this issue on a supported mobile environment, namely on a supported Android OS version? 

       

      Apart from that, if the automatic camera uploads have finished and you're still missing some files, you can try finding them and uploading them manually via the (+) button within the Dropbox mobile app. 

      • wallemoney's avatar
        wallemoney
        Explorer | Level 3
        2 years ago

        Walter can you please elaborate on "supported Android OS version"? Is Nothing OS Android 13 not supported? Unfortunately I don't have another mobile device on hand.

         

        I could definitely add the files individually, but that's 648 missing files that I have to search for. Hoping to avoid that, and to streamline the sync process moving forward when new Camera files are propagated. 

         

        Thanks in advance!

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