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Forum Discussion
Why is it so complicated to remove folders from DB? Is there a simple way to do that?
It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me...
Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.
Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?
Thank you for your reply, I have deleted app 122 files/folders from my DB account. However I am still rather confused. DB seems to imply I only have 2GB of Basic Free Cloud storage and I need to upgrade. but on my account information it shows:
Basic 2GB Free.
Then under that it shows as:
Personal Dropbox Space
Using 3.49GB of 5.25GB Unused 1.8GB.
So which is it, do I only have 2gb or 5.25gb ?
Nancy
Dropbox Staff
Dropbox StaffHi Nancy.
I am not asking about loss of space on my account, it's just that, as you will see from the screenshot, I still have 1.8gb of free space having only used 3.4gb of 5.25gb.
However on one hand I have 5.25gb and the other 2.0gb. (Basic?)
As I have 1.8gb of storage unused why do I need to 'Upgrade' ?
Regards
Alan.
- Rich
Super User II
ajw1100 wrote:
However on one hand I have 5.25gb and the other 2.0gb. (Basic?)
A Basic account starts at 2GB. You've likely earned additional space either through referrals or other bonuses.
Thank you, it would seem that the email I received from Dropbox was in fact incorrect and the information given led me to make changes that I actually did not need to do.
Based on that incorrect information and the cost of doing an upgrade I did not need was around £96 Sterling, far too much for me.
So if I couldn't add to my box I thought that I may as well delete the backups and then Dropbox.
Then, due to the incorrect information, I found that I was nowhere near my correct limit.
Now what? I think that the data I have deleted will not release space on my DB account. This it seems has to be done by downloading files then deleting them? So am I correct in that I could undo the deletions and restore, then download, then delete from DB to free up space?
Why DB decided to send me an urgent upgrade notification when it was not needed is very annoying, cost me a lot of time and now more hassle and more time.
