Transcription for audio files in different languages not working

Awesome news Grover!

Thanks for keeping us on the loop, and we are happy to see that you're pleased. 

Enjoy the rest of your week ahead! 😎

Thank you!

Wonderful news!  Thanks for all the help from everyone.

Unfortunately, today I discovered that the Dropbox audio transcription functionality is still not reliable , despite the efforts of the engineering team. Although it is not so seriously malfunctioning as last week anymore, it still is too buggy.

There are small segments in many of my newly made (today) transcriptions that are not fully transcribed by Dropbox AI transcription service. I am missing parts of the text, so I again am forced to listen to the audio snippets and simply can not rely on Dropbox’s transcription service to perform well.

My business is depended on complete transcriptions (because I need to share those text transcriptions with colleagues, who can’t listen back to the individual audio segments related to the transcription, because they don’t have a paid Dropbox subscription).

It’s not a big problem if the transcription is not 100% accurate (in other words: when Dropbox understands a spoken word wrong) , but when many text sentences are simply missing , then there’s a big problem. It needs to be complete. Otherwise the transcription is not a proper representation of my audio files.

I am very frustrated that I can still not deliver the 12 transcriptions that I need to deliver to my colleague this week, because Dropbox is still not functioning as it should.

It is costing me lots of time, energy and frustration, also because all this is happing exactly at a point in time where I need to prepare workshops that are based on the contents of my audio recordings.

Question: until Dropbox get’s this fixed: can someone from the support team or enduser community, point me towards an alternative AI multi-language transcription service?

Thank you.

This error appears to be happening again with all Dropbox video files I'm trying to have be transcribed (English). I'll either get a failure to load transcript error or an error that the transcription failed to generate.

Hey Colin Krueger, do you see the same error when trying from a different browser or a private browsing window as well?

Hey Colin Krueger, just checking in with you to ask if you're still going through the same problem. 

If so, can I send you an email in order for us to have a closer look into this?