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Forum Discussion
Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
Megan
Dropbox Staff
Dropbox StaffHey Simon Heywood, welcome to our Community!
Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual?
Let me know more, and we'll take it from there!
- Hannah
Hey Simon Heywood, can you let us know which is your preferred browser and which version you're using? Is it the most recent one?
These recent issues with the Transcript function in Dropbox seem to be unrelated to which browser one uses. On all my devices and different kind of browsers these recent transcription issues occur. It’s not a local problem. It’s a problem at Dropbox’ end, affecting many customers.
Here’s another discussion about it:
Hopefully this gets fixed really soon!
Hannah , Nancy , Megan : Can somebody from the Support team or engineering team tell us when this serious issue will be resolved?
I do understand the Support team asks us for details about our browsers and files to locate the source of the problem, but by now it’s clear that many customers are affected and that the issue is not a local issue, but a malfunction at Dropbox’ end. There is not much point anymore asking customers for their browser details and settings, I would think?
A project I am creating depends on Dropbox’ transcription functionality and I need to deliver many transcriptions this week. So it’s unfortunately frustrating my business activities at the moment. If Dropbox is unable to fix it asap, then:
- Can you point us to alternative solutions where we can get transcriptions (for a low price),
- Are we entitled to ask for a refund on our paid Dropbox accounts?
Thank you for helping out!
I also received this error message two or three times, then it started transcribing only the first 5 minutes of audio files. I just tried a file and it's still only transcribing the first 5 minutes. I appreciate Dropbox's looking into this issue!
