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Forum Discussion
Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, sgrbt.
Have you tried to do this from a different browser or a private browsing window?
Let me know how it goes.
Hi Hannah,
Yes I did- I tried from incognito, and safari or chrome and I also tried through a VPN and without one just in case.
- Nancy
Hey sgrbt, sorry to jump in here.
Can you clear the cache of the current browser you’re using, disable any possible plugins, and check if there are any pending updates to be installed on your browser? I’d like to see if that’ll make any difference.
I did this now but still getting "there was an error loading the transcript" on both safari and chrome.
