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Forum Discussion
gabby1
7 years agoExplorer | Level 4
"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here. I am on several shared folders with other groups. Whenever...
- 7 years ago
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
Jay
Dropbox Staff
Hi lalala1997, if that folder is in your Dropbox account and is taking up space, you can try deleting the folder when the Dropbox desktop application is paused, or closed completely.
The next time it syncs, it’ll detect that the folder is missing and then remove it from your machine and the site.
lalala1997
7 years agoNew member | Level 2
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
- Jay7 years agoDropbox StaffThanks for the clarification on this matter, and that you were able to resolve it on your end!
- gabby17 years agoExplorer | Level 4
Hi Jay - I was not able to delete this folder using Windows file management, which made it even more wierd. However, I did just manage to delete it using the web interface! Mine was empty, possibly because I was clicking "cancel" on the popup.
I'll observe this over the next few days and see if the popup happens again. But I'm still worried about discovering missing files in future. And none of this explains why others found files deleted from the share, and in their own recycling bins.
While it looks like we can close this thread for now, I still think there's more that needs investigating here.
Thanks for the help! May I suggest you update the tech support guidelines to avoid the painful frustration I've experienced with them over this.
Sincerely,
Gabby
- glassfull6 years agoCollaborator | Level 8
I have a similar issue - but I want to sync a folder to both Google Drive and Dropbox - It works fine, except Dropbox has an issue trying to sync the .tmp.drivedownload file.
It would be perfect if we could simply tell Dropbox to ignore .tmp.drivedownload files. The problem would be solved! However, there appears to be no way to actually excludes specific file types in Dropbox, unless you go through each folder within the selective synce options (which would take too long as I have many folders!)
So - my request is that we should be allowed to have a "master list" of files we can simply tell Dropbox not to sync - one of these would be .tmp.drivedownload
- Doppler444 years agoNew member | Level 2
I could not sync over 30,000 files for days. I did the following three things and Dropbox synced within 10 minutes: 1) As I have the google drive app on my computer (part of my workplace) I paused syncing (using the Google drive taskbar icon). Google drive was trying to sync >60,000 files for some reason. 2) I found a "tmp.driveupload" folder in my Dropbox that also seems to be a Google drive folder - similar to threads that discuss a "tmp.drivedownload" folder...I deleted it; 3) I had a "pictures" folder in my Dropbox as a backup of folders and also one in my C\users\"username"\documents\ folder. I renamed that folder in Dropbox to "Pictures_Dropbox".
I had previously tried updating Dropbox (it did so successfully); rebooting my desktop (including shutting it down & restarting the Windows 10 64 bit computer), and pausing and restarting Dropbox Sync from the taskbar icon - all done numerous time to no benefit.
I think from this experience and what I've read in other threads that Google drive or syncing or ? pictures can prevent Dropbox from syncing. I'd note that Dropbox syncs fine on my laptop that does not run Google drive in the background. Hope this helps someone.
- Djbirnbaum111 months agoExplorer | Level 4I have a similar issue. I'm a single solo DB user. I have selective sync set to online-only. Within my cloud DB I have 999 conflict folders named:
"tmp.driveupload
(selective sync conflict #". Where # is a number from 1 to 999. If I click on one of those folder I get about 75 files named with random 6 digits.
I also use Google Drive on some of my DB files.
How do I eliminate the 999 folders? Any help is much appreciated. - Megan11 months agoDropbox Staff
Hey Djbirnbaum1 , welcome to our Community!
You can see more about selective sync conflicts, how to prevent them from happening and what you can do about them at this Help Center article.
Are the conflicts duplicated content? Have you tried manually removing them?
Let me know more!
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