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Forum Discussion
"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here. I am on several shared folders with other groups. Whenever...
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
Yes, that's probably the case. At one point, I was trying to remove some items from DB and move them to GD as the client was migrating. But this started some time after that, so I wasn't able to be certain that the file move caused the problem. Either way, it's definitely a conflict. The problem is, nobody can figure out how to correct it. :/
Even if there is a conflict, file deletion seems a pretty extreme result. There must be a happy medium.
- Jay
Dropbox Staff
It depends on how your files and folders are structured.
Any files moved out of a shared folder will be deleted for all members of the shared folder, this is something that can’t be avoided, regardless if you’re using Google Drive or not.
The same applies for moving files out of your Dropbox folder overall, it will delete it from the Dropbox site for you.
However, if you’re moving from Dropbox to Google Drive, and plan to permanently leave Dropbox, you could first copy the files to Google Drive, instead of moving them (as it seems from the image).
Once all the data is copied, you can delete the Dropbox data if you don’t need it any more.
If I’m misunderstanding something, please let me know.Thanks Jay - yes, what you describe is what should be happening, but this problem with the popup message and files self-deleting is happening outside the normal processes.
I should restate for clarity, *nobody is trying to delete any files*, it's happening on its' own. This popup and the possible deletion occurs when (for example) another person (not me) opens the file, makes a change, and then simply tries to save it back where it came from.
This is the dangerous part that I couldn't get tech support to understand. If I were to click "move anyway" on the original popup box, I have no idea what would happen. I always clicked "cancel" and "don't show this message again", which I *hope* stopped the deletion of the file... again, no way to test this without seriously making a mess.
