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willstpher's avatar
willstpher
Explorer | Level 3
25 days ago

Text jumping to huge font and asking me to open with Microsoft Word

Text jumping to huge font and requiring me to open anew with MS Word

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi willstpher, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're describing?

     

    Is this on the Dropbox site or mobile app?

     

    This will help me to assist further!

    • willstpher's avatar
      willstpher
      Explorer | Level 3

      Jay, Strangely, I  cannot now duplicate the problem I was having but it seems to have something to do with the space bar that triggers jumping out of the editing I am doing and produces a half screen of greatly enlarged fonts and a button requiring  me to OPEN IN and then a button MICROSOFT. This happens repeatedly. Also a bright blue line appears at the top and bottom of the screen. In general attempts to edit are frustratingly delayed.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information and if you notice this happen again in the future, please let us know and send us a screenshot so that we can have a vsual too willstpher 

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