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IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
7 months ago

Templates Loading error

Hi,   Im unable to get hold of support team, seeking help on what to do on this,  I get this Templates Loading error A problem has occurred. Please try again and been happening for whole week now e...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey IreneSRPM - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let us know if you're still getting the same error?

 

Also, may I ask what plan you're on at the moment?

 

Let us know more and we'll take it from there, Irene. 

IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
7 months ago

Hi, we tried these steps already and as of this writing we still cant access our 15 paid templates 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi IreneSRPM, as you mentioned that you're on a paid plan, try contacting the support team while logged into your account and they'll be able to assist further.

    • IreneSRPM's avatar
      IreneSRPM
      Explorer | Level 3
      7 months ago

      Hey Jay, we have pending tickets and to be honest response time takes days

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