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Forum Discussion

skillbard's avatar
skillbard
Explorer | Level 4
7 years ago

Syncing forever without actually syncing

Hello all,   tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.   I'm running DB on High Sierra.   I recently r...
Delete
Desktop
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there skillbard. 
 
Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
 
You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
 
If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
shlomofri's avatar
shlomofri
New member | Level 2
6 years ago

I have the same problem, it is on MAC OS Catalina, which is beta at this stage, but it is coming in a month, so wanted to give yuo a heads-on... its been syncing for a week now, all I have is 3.5 Gb.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey shlomofri, 

    Yes, the OS you're running isn't currently a fully tested or supported environment for the desktop app and, while we support a variety of OSes, we are unable to support these versions until they are officially classified as stable.

    Nonetheless, you can always contact our Support team for a more in-depth look using our internal tools. 

    If you have any other questions in the meantime, please don't hesitate to get back to us. Cheers!

    • embauba's avatar
      embauba
      New member | Level 2
      5 years ago

      I have the same issue. I run two different usernames and sync different files on each. I recently had to remove some files from DB because it never uploaded a large file for a job, on Profile 2; it cost me its publishing because of delay (4 full days to upload 1 Gb but also because of poor internet bandwith) so when back home with my usual fast internet, moved my files back to DB, I get 130K files which havent uploaded at all - not a single one - for over 10 days now. On the other hand, my other user (Profile 1) has DB updated just fine. How do I deal with this?

      Thanks! Pedro from Rio, Brazil.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey embauba, thanks for reaching out to us and sorry to hear about your experience. 

         

        Could you let me know what the Dropbox icon says when you hover over it, on the profile that you're having trouble with? 

         

        Let me know what you find, cheers!

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