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Alexander-1973's avatar
Alexander-1973
New member | Level 1
5 days ago

Shared folder empty on devices and online

There is a folder that our band members use to sync songs, images, lyrics, etc. It recently turned up completely empty for all of us, on our devices and on dropbox.com. None of us remembers havin...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Alexander-1973, let me jump in here! 

 

I'm afraid that version history and recovery of content doesn't work retroactively, so upgrading your plan won't make a difference. 

 

And yes, it's possible that he was added and later on left the folder. 

 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

Alexander-1973's avatar
Alexander-1973
New member | Level 1
12 hours ago

Hey Megan, so you are saying that there is basically no way anymore to get these files back. 
Right?

That is certainly a big disappointment.

Thanks for your help!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 hours ago

    Hey Alexander, if you want, we can switch to email, to check internally and see if there's something that can be done.

    Most likely, the files will be gone, but we can check to be 100% sure.

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