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KathleenWT's avatar
KathleenWT
Helpful | Level 6
2 years ago

Renaming failed

I attempted to rename a very large folder with all my stuff for work, and the process was underway for some time when the error message that the "rename failed" showed up.   It appears to have "t...
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  • Walter's avatar
    Walter
    2 years ago

    In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again KathleenWT?

KathleenWT's avatar
KathleenWT
Helpful | Level 6

Hello Walter,

Thanks for your response. I've been looking and haven't been able to see where to find the version.  Where do I find that?

 

When I click on the "hidden icon" on the right side of the taskbar, what comes up shows me, among other things, is that it is "Updating 202 files," and while I think it's trying, there's been no change in more than 12 hours.

 

Thanks!

Kathleen

KathleenWT's avatar
KathleenWT
Helpful | Level 6
2 years ago

Walter,

I forgot to tell you: I did not reboot the computer. Should I have? I thought it might interrupt some ongoing process and make things worse.

 

Kathleen

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again KathleenWT?

    • KathleenWT's avatar
      KathleenWT
      Helpful | Level 6
      2 years ago

      Walter,

      Thanks for getting back to me. I restarted the computer, and now I get the message that everything is "Up to date." Now, when I check the Dropbox files on my computer, the large folder I renamed in the cloud is now also correctly renamed in the Dropbox folder on my PC.

      Thanks for everything! All is well.

      Kathleen

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, Kathleen - I'm glad I could help and thanks for keeping me in the loop too.


        See you around the Community and have a lovely week ahead! 

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