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Forum Discussion
Remove Dropbox Backup for my entire macOS machine.
After receiving the unwanted prompt during setup of Dropbox "Do you want to backup your entire computer," I accidentally hit the yes button, and had to wait while all my files were moved to a Dropbox...
Megan
Dropbox Staff
Dropbox Staff
I managed to remove everything from the dropbox directory that had been added to my root directory, and everything subsequently shoved into it. The problem is, even though my computer shows that everything is back at root, the old dropbox directory still reads 94 GB, even though it’s empty. I’m afraid to throw it away in case it will trash all of that. How do I safely dispose of this directory? I have restarted, etc. Do I need to change the permissions on this dropbox directory in order to get it to read 0 GB? Thanks.
- Megan
Hi hallgee, can you clarify what you mean when you say Dropbox directory and root directory?
You also mentioned the old Dropbox directory. Do you mean that you now have two Dropbox folders?
If you could send me a couple of screenshots, that'd be amazing, in order for me to have a visual too.
The detailed screenshot shows the directory structure of my current HD. Hallgee is root. The directory called dropbox (old) is the one into which most of the files in Hallgee were put. I had to extract them, put the files which had been forced into dropbox (old) back to Root. That dropbox (old) directory still reads almost 98 GB, but in the second photo, you can see it’s empty.
Rather than doing this back-and-forth, I would like to talk to someone. I understand I’m not on a paid plan, but your software derailed me into this, so the least you owe me is a call back. My number is [email removed as per Community Guidelines]
I can’t appear to put photos here, so I’m re-copying this into the email as well.- Megan
Hi hallgee, you should be able to attach your screenshots back to us by clicking the camera-like icon that looks like this:
As for phone Support, as you mentioned it's not available to non-Business users, I'm afraid.
Also, if you access the app's preferences and specifically your Sync tab, you should be able to see where your Dropbox folder is located.
This is where your Dropbox files should be located.
