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Forum Discussion

Natmonster's avatar
Natmonster
Helpful | Level 7
4 years ago

Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
Account Access
Camera uploads
Delete
Dropbox Basic
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi debmahtab, let's look right into this! 

 

What does your plan page report? Do you have any shared content, that could be counting against your own, personal storage?

 

Keep me posted!

debmahtab's avatar
debmahtab
Helpful | Level 5
3 years ago

I have 0 shared content. They all said shared by Deb B. "Desktop".  The majority of hundreds and hundreds and hundreds are mostly from the Web....and not even pages I have been browsing.  At this point, I'm so frustrated I will just delete all the years and say goodbye to the random personal photos here and there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Natmonster, would you mind replying back to that ticket? If it's closed, this will create a new ticket number, so please send that along, once it shows up.

     

    As for you debmahtab, can you please send us a screenshot of where you see this "shared by Deb B. 'Desktop'"?

     

    Even if two accounts have the same name, they're associated with different email addresses. 

     

    That means they're completely different accounts, which cannot be mixed with one another, so this sounds very strange.

     

    When was the last time unknown files were added to your account? Have you changed your password since?

    • Laquenta's avatar
      Laquenta
      Helpful | Level 5
      3 years ago
      Hannah
      Based on everyones stories including my own, any other option except a glitch, bug, systemerror etc by Dropbox is not very likely. Either Dropbox won't admit, or are not aware of the problem. Reading Natmonsters and my case carefully earlier in this thread proves the glitch.
      • Laquenta's avatar
        Laquenta
        Helpful | Level 5
        3 years ago
        Hannah
        Yes the accounts are connected to an email adress. The confusing part, another person with the same full name but with a completely different email, separated by distance and relations, this persons photos ends up in ones dropbox 🤔😄
    • debmahtab's avatar
      debmahtab
      Helpful | Level 5
      3 years ago

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thank you for your comments here, Laquenta and debmahtab, this seems quite strange indeed.

         

        If neither of you have a ticket with our support team about this, can we reach out to your emails, so we can look into it?

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