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Forum Discussion

lorena d's avatar
lorena d
Explorer | Level 3
2 years ago

permanently deleting files - it won't let me. help!

i try & delete a file permanently & it won't let me. what now?
Delete
  • Jay's avatar
    Jay
    2 years ago

    Hi lorena d, deleting files would free up your space immediately, so there's no need to permanently delete them.

     

    Is it possible you have a backup running on your account, taking up the quota?

lorena d's avatar
lorena d
Explorer | Level 3

hi hannah,

refreshing helped. however there are files it won't let me delete, AND it's not showing that i have any more space even though i deleted tons of files.

it still will not synch. ugh!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lorena d, deleting files would free up your space immediately, so there's no need to permanently delete them.

 

Is it possible you have a backup running on your account, taking up the quota?

  • lorena d's avatar
    lorena d
    Explorer | Level 3
    2 years ago

    not sure. please, dear God show me how to check this! i've spent hours on this. ugh!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Do any backups appear on the link I sent you previously?

      • lorena d's avatar
        lorena d
        Explorer | Level 3
        2 years ago

        sorry for the delayed response. busy day. i DID find my IPOD backup paused & my PC back up. i deleted both.

        i would think that should free up space? here's hoping. 

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