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Forum Discussion

lorena d's avatar
lorena d
Explorer | Level 3
2 years ago

permanently deleting files - it won't let me. help!

i try & delete a file permanently & it won't let me. what now?
Delete
  • Jay's avatar
    Jay
    2 years ago

    Hi lorena d, deleting files would free up your space immediately, so there's no need to permanently delete them.

     

    Is it possible you have a backup running on your account, taking up the quota?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there lorena d, sorry to hear you're having issues with this.


Can you please clarify what exactly happens when trying to permanently delete your files?

 

If you're getting any specific errors, I'd appreciate a screenshot! 

lorena d's avatar
lorena d
Explorer | Level 3
2 years ago

hi walter,

thanks for taking the time. 

i went to the left side of the task barr in dropbox and deleted a bunch of files on march 28th. i reloaded the deleted files and tried to put a check by the file. on the right side it says "permanently delete". i try to check a box & hit permanently delete, but nothing happens. i tried several different files, but nothing deletes. arrgh! 😞

  • lorena d's avatar
    lorena d
    Explorer | Level 3
    2 years ago

    no error messages, nothing.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey lorena d, thanks for the update on this.

       

      Did you try to refresh the page afterwards, to see if that helps?

       

      If not, make sure to also try to permanently delete your files using a different browser or a private browsing window as well.

       

      Let me know how it goes!

      • lorena d's avatar
        lorena d
        Explorer | Level 3
        2 years ago

        hi hannah,

        refreshing helped. however there are files it won't let me delete, AND it's not showing that i have any more space even though i deleted tons of files.

        it still will not synch. ugh!

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