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jaynep's avatar
jaynep
Explorer | Level 3
4 months ago

PDF edits not saving. "Preparing your signed document" message.

I am editing my pdf documents and saving them but they are just loading and loading even though my wifi is great and I have even tried different wifi networks. Just keeps saying "preparing your signed document" or "replace original pdf" goes round and round for ages and will not save!

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey jaynep, thanks for posting here today! 

     

    Would you be able to send me a screenshot of the messages you get on your end, in order for me to have a visual? 

     

    Also, does this happen on your browser, and if so which specific one? 

     

    Let me know more! 

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