We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
bscrane
5 years agoExplorer | Level 3
Member with edit access unable to edit
A group of ten members has access to a dropbox folder. All of them "can edit." The newest member has not been able to make changes to any files.
- 5 years ago
Thanks for getting back to me here bscrane!
Is it possible that they're opening the files in their web browser? If so, it might be that they're previewing the files in Dropbox and they'll need to open the file in the appropriate app to edit them as outlined here.
On their computer, they could be opening the files from their web browser or locally on their computer if they sync their files using the desktop app. It would be helpful to know which they're using to assist with this.
You could even send them this thread so they can join the discussion if it would be easier to troubleshoot directly.
Let me know!
bscrane
Explorer | Level 3
She does not get an error message, is able to view the files in question, just cannot make changes,although she has "can edit" access. She has dropbox on her personal computer.
bscrane
5 years agoExplorer | Level 3
It did have to do with how she was opening the file, and all is well now. Thanks for your help.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!