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Forum Discussion

seanbonfire's avatar
seanbonfire
Helpful | Level 5
3 years ago

Mac - Changed User Name

Hello   I recently changed the name of the User on my Desktop Mac from apple to a different one.   Since then I have tried to uninstall and reinstall Dropbox repeatedly but it keeps looking f...
Delete
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Mac
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  • seanbonfire's avatar
    seanbonfire
    3 years ago

    Thanks for the reply Rich, much appreciated.
    I just solved the issue a slightly different way by setting up a temporary new user called 'apple'  and reinstalled and it opened and gave me the opportunity to change the folder path in preferences.

     

seanbonfire's avatar
seanbonfire
Helpful | Level 5

Thanks for the reply Rich, much appreciated.
I just solved the issue a slightly different way by setting up a temporary new user called 'apple'  and reinstalled and it opened and gave me the opportunity to change the folder path in preferences.

 

StefMat's avatar
StefMat
New member | Level 2
2 years ago

Hello, 

I am actually having the same problem. I changed the username on my mac and dropbox is reacting exactly as you described.

I would be grateful if you could explain a bit more in detail how you managed to fix the problem.

 

Thanks,

Stef

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi StefMat, in order to be certain you're experiencing the same issue, could you copy and paste the error log in the blue text link from when you attempt to load the Dropbox desktop application?

    • flbo's avatar
      flbo
      New member | Level 2
      2 years ago

      Hi, I have the same issue, and can post my error log.

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 180.4.4912
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
      bn.is_frozen: True
      machine_id: fa642afa-f787-594a-8bd9-fb4538396806
      pid: 587
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='flomacmini', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='flomacmini', pw_dir='/Users/flomacmini', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='flomacmini', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='flomacmini', pw_dir='/Users/flomacmini', pw_shell='/bin/bash')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'floimac', '_serialnumberd'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'floimac', '_serialnumberd'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=80
      parent mode=0o40755 uid=0 gid=80
      HOME: '/Users/flomacmini'
      appdata: '/Users/floimac/.dropbox/instance1'
      real_path='/Users/floimac/.dropbox/instance1'
      not found
      parent not found
      dropbox_path: None
      not found
      parent not found
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      mode=0o100755 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      not found
      parent not found
      tempdir: '/var/folders/s0/mjfj28qj469693j3_sxvnw240000gn/T'
      real_path='/private/var/folders/s0/mjfj28qj469693j3_sxvnw240000gn/T'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 1248, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
      PermissionError: [Errno 13] Permission denied: '/Users/floimac'

      During handling of the above exception, another exception occurred:

      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 7858, in main_startup
      File "desktop/dropbox/client/main.py", line 2663, in initialize
      File "desktop/dropbox/client/main.py", line 1611, in startup_low
      File "desktop/dropbox/client/main.py", line 1257, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
      PermissionError: [Errno 13] Permission denied: '/Users/floimac'

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey flbo, thanks for bringing this to our attention.

         

        Can you try the steps in Jay's reply here, to see if they help?

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