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Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 months ago

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there CoreZero - sorry to hear you're having issues with this.

 

Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

 

Thanks!

CoreZero's avatar
CoreZero
Explorer | Level 4
2 months ago

Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    2 months ago

    I am having this problem. first in safari, cleared cache, didn't work still
    tried Chrome... still not working?? Not sure what else to try.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi jaijai57, are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder?

       

      Does this occur for any file you're trying to permanently delete?

      • jaijai57's avatar
        jaijai57
        Explorer | Level 3
        2 months ago

        I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize I’m not trying to really delete those. I just don’t wanna see them anymore.
        In any which way I’ve tried it. The same thing is happening.

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