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MultiKoopa's avatar
MultiKoopa
Helpful | Level 6
3 days ago

I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.

I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. W...
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MultiKoopa's avatar
MultiKoopa
Helpful | Level 6
16 hours ago

Hannah  ok I did this. 

Now after resetting the file system warnings... This happens the first time I just press delete: 

Shift-Delete now shows the this popup: 

but... pressing "Yes" doesn't actually do anything; doesn't delete it.

Shift+Delete again shows this:

and pressing Yes still does nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    14 hours ago

    Hi MultiKoopa, one more thing, please.

    Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior. 

    • MultiKoopa's avatar
      MultiKoopa
      Helpful | Level 6
      13 hours ago

      Windows 11 Pro, version 23H2, OS build 22631.4460

      Dropbox v212.4.5767

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 hours ago

        Hey MultiKoopa, if you just reinstall the Dropbox app, does the delete option still not work?

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