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Arebeo's avatar
Arebeo
Explorer | Level 3
4 months ago

I can't delete backup files because I can't sign out of a device that I unlinked.

Hi, I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Arebeo, and thanks for posting on our Community today. 

 

If you can’t access the device, then simply unlinking it from your Security page should be enough in order to delete your backup (unlinking the device and logging out of your Dropbox account on it are the same thing).

 

What do you see now though when trying to delete the backup? Feel free to send me a screenshot, as well. 

 

Give me a nudge, when you have more info.

Scott-e's avatar
Scott-e
New member | Level 2
4 months ago

Hi Nancy, I am having this problem too. 

 

I have unlinked the old device from my settings tab and I still cant delete the back up.

 

The back up is around 20 gig in size and I'm currently way over the free limit.

 

I used to have a paid account but downgraded.

 

Thanks In Advance


Scott-e

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Scott-e! The old device no longer shows up here, correct? 

     

    What happens exactly when you try to delete the backup? Can you send a screenshot? 

     

    Are you unable to delete it via a different browser?

    • Scott-e's avatar
      Scott-e
      New member | Level 2
      4 months ago

      Hey Nancy,

      The device is not showing in the settings and I can't delete either through Safari or Chrome.

       

      However I seem to have figured out how to do it.  I was trying to access it through the normal folder system when I should have been going through dropbox.com/backup

       

      All the old backups are deleted now

       

      Cheers

      Scott-e

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Glad you were able to figure this out, Scott-e! I’ll be here, if you need something else.

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