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Forum Discussion
i can’t access all my photos
I created a vault on the weekend and clicked to move all my folders and photos too it. now when i open photos only a handful show over a few years. Please help!!! where are they??
Ok I think I have found the files - in the events section under the date I was doing it, Scrolling through and numerous lines of deleted images etc. I have now started to restore them. thank goodness
Hello,
I clicked on the events and it just looks like there is some things in there but not sure.
I am logged in via the website. I am really worried all my PHOTOS are GONE!!!
Hannah
Dropbox Staff
Dropbox StaffHey amilford, can you please guide us through the steps you followed in order to do this move?
Im trying to recall the best I can. I wanted to create a vault as a safer option. I clicked to move all files/folders and then i left my computer. When I opened the screen again i put in the vault pin that I created and i can see some of my folders/files but the photos section only has very limited photos there not YEARS of thousands of photos that are meant to be there.
- Hannah
Thanks, amilford, but just as a clarification, by vault, you're referring to the Dropbox Vault feature, right?
Have you checked your all files page again, to see if perhaps the move didn't complete successfully and the files just went back to their locations?
Is there someone I can talk to over the phone? I am searching everywhere. I am really concerned I have lost all my years of photos and memories of my children. This was my backup place. I don't understand where they have gone.
