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Forum Discussion

MM2's avatar
MM2
Helpful | Level 5
8 years ago

How to delete files when your drop box is full

My drop box is a personal account account and is full. How do I delete files to free up space as it won't give me access to my space / files? When I'm logged in it asks me to pay and upgrade - I don'...
Delete
FAQ
Quota
  • Vivian's avatar
    Vivian
    8 years ago

    Hi there,

     

    Thanks for reaching out to us!

     

    When your Dropbox folder is over quota then file syncing will stop. Files are not removed and once you bring your account under quota the syncing will resume.

     

    To get your account under quota you can do any of the following:

     

    1. Upgrade your account

     

    2. Increase your storage quota by referring friends. Please see here https://help.dropbox.com/space/earn-space-referring-friends  to earn more space by referrals.

     

    3. Leave shared folders. Check out Help Center article https://help.dropbox.com/files-folders/leave-shared-folder.

     

    4. Remove files from your Dropbox. For more information on how to remove files visit https://help.dropbox.com/desktop-web/delete-files.

       

    Hope this helps! Let me know how it works out.  

     

    Thanks,

     

    Vivian                

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff

Hello Extorted,

 

When you are overquota on your free account, unfortunately you hit your 2GB limit and not being able to sync makes sense since you have no available space. Your account will not freeze completely though, you get the options to download and/or delete files from your account to free up space and go under-quota.

 

To get more space you can upgrade to our Plus plan or you can check here to see what you can do to get some more free space.

 

Thanks!

DM92's avatar
DM92
New member | Level 2
8 years ago

Hi @Zed

 

What you seem to be misunderstanding is the fact you cannot get back into your dropbox file list, therefore you cannot delete files to become under your quota. My Quota is 6.4GB (Random figure in my mind), and I currently have 7+GB of files which I cannot delete to regain access.

 

This is the first time I have signed into Dropbox for a year or so, obviously they have updated quotas since I last signed in. I apparently had more space previously.

 

Personally I'm not too bothered by it, as I clearly rarely use it and will just stick to using Google Drive instead of being forced to pay for access to delete my own files off the account.

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    DM92 - is this on the Dropbox website?

    If so you should be able to just tap the X on the top right of the screen to go past the menu option, or, tap ESC on your keyboard.

    Note, however, that the X is sometimes hidden if you dont have your browser on a standard 100% resolution.
    • DM92's avatar
      DM92
      New member | Level 2
      8 years ago
      It was on the Dropbox website but none of that worked.

      Thankfully after deciding to reinstall the Desktop App, a couple of things synced up so I removed them from Dropbox and surprisingly that got me back down to below the quota

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