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Forum Discussion
How to completely reset Dropbox
I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks. I have cleared both the PC and online dropbox stores...
That seems to have worked thanks. It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.
Regards Keith
I'm posting this for others in my situation for see. For a few months I've had syncing issues because dropbox was trying to sync files on a mounted drive (that i'd "placed" in my dropbox) that I was no longer using. I had a few thousand unsynced files constantly, but the real issue was that my dropbox was now only irregularly syncing other files, which became a big headache due to having several shared folders. I tried a lot of things, like re-instaling, deleting cache, re-naming folders, deleting folders (both locally and on the website), and nothing worked. In the end, what worked was to do an "advanced reinstall", which includes an uninstall, some commands in the terminal, and a comprehensive install. It's described here: https://help.dropbox.com/installs/advanced-reinstall
This is what fixed it for me, perhaps along with deleting and renaming other folders that had syncing issues.
